As with all the natural exotic wood products there will be some slight variation in color, texture, and finish color. This is mainly due to the underlying natural wood tones, which the translucent oil is applied over, creating a truly unique, one-of-a-kind, functional work of art.

Products could have visible marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes. 

There will be various separations or cracks on your piece when it arrives. These naturally occurred as the wood was dried and shrank. Over time, some continued shrinkage may accentuate existing separations or generate new ones.

This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the design. These variations are not considered flaws and not acceptable reasons for returns.

All of our products are natural and handmade. We do create useable and reasonably flat surfaces while highlighting the natural wood inclusions and hand carved surfaces.

We do not fill in or repair carving marks, or natural inclusions like knots and branch growths. Instead we sand to blend them in and assure smooth edges and surfaces that are useable. On some products we will use the same wood to fill in old worm holes and such.

The wood is from a tropical climate, and like all wood, is still “alive”. It will change some over time based on your climate, and whether you place the piece in direct sunlight, or by a heating or cooling source, like in front of an air vent. Small cracks may appear but this is normal and will stop occurring over time. 

Of course, if a major crack develops that threatens the structural integrity of the product, we will allow an exchange.